Identifying the future of telco and defining new growth opportunities



As the result of a multi-day workshop, BID guided 3 Italia to identify the future of telecommunication and new growth opportunities in a competitive telecommunication industry. Together, we co-created an ecosystem of new products and services orchestrated in a roadmap. While at it, we worked together to improve their divisional online service by redesigning its process towards a more profitable business model. By the end of the engagement, the team is equipped with techniques and tools to help them innovate internally in the future.


This case study is conducted under Sketchin, a Swiss-based user experience design studio.